Privacy Policy

Security and Confidentially
To earn your trust, we promise that, on Accorhotels.com and on the sites of the group’s hotel brands, we will do everything we can to make the reservation process secure and to protect your personal information.

Collecting the information
You are asked to provide us with personal information in the following instances:

• when you reserve a hotel room or an airline ticket
• when you register on our site, subscribe to our site newsletter, or take part in a contest
• when you take part in a survey or if you contact us with a question or a problem

Use of the information
Your personal information is used solely:

• to complete and guarantee reservations you make on our site
• to simplify browsing and making reservations on our sites (recognition) and to provide the best service possible
• to perform statistical and other marketing analyses, exclusively internal to the Accor group, as part of our ongoing effort to improve service
• to inform you by e-mail, if you have so agreed when registering on our site, of our special offers and promotions, news about our site, and to reserve the special advantages you are entitled to.

Your personal information will, under no circumstances, be transmitted to a third party; it will remain exclusively reserved to internal use within the Accor group.

Modification of information

This information is collected and used by Accor to process your request. In case of incident, your file will receive special handling. In application of the French law of 6 January 1978 relative to information technology, computer files and freedom, you have the right to access and to modify your personal information.

All requests and claims should be addressed to :

Direction G